Cancellation conditions

Booking conditions

Currently there are no official regulations.
Air purification in the hotel

The air throughout the hotel is purified by Active Coating using photocatalysis. In the process of this innovative and sustainable air purification, viruses and bacteria are bound and decomposed. This innovation also binds fine dust and is therefore a real feel-good factor. In particular allergy sufferers will feel this very quickly. Pure mountain air in your hotel room. The entire hotel area including all rooms are equipped with it. You can find more information here: https://www.active-coating.com/

Official information on the current situation

Official information about the Corona situation in the Salzburger Land can be found at: https://www.salzburg.gv.at / Region Pinzgau.

We are expanding our services

In December 2021 our new Berg.Spa was opened. You will swim in the new heated outdoor pool with 64m². The new Berg.Spa offers more panoramic relaxation rooms and much more space for our guests.
The Austrian spa hygiene regulations already include extremely strict hygiene rules.

Recommendations to our guests

We would like to ask you to maintain the usual measures during the vacation:

  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • Do not shake hands or hug.
  • Wash hands several times a day with soap and water for at least 30 seconds.
  • Please only check in healthy. At first signs during your stay, contact your host immediately.
Your reservation is only confirmed once you have paid the deposit.
Winter 2022/23:
  • Cancellations made up to 8 weeks before the scheduled day of arrival are not subject to any cancellation fee.
    Cancellations made up between 8 and 2 weeks before the scheduled day of arrival: 30% of total price.
  • Cancellations made up to in the last two weeks before the scheduled day of arrival: 90% of total price.
  • Guests who leave early or arrive late will be charged the full total price of the stay they have booked. Booking are confirmed when we receive a written booking confirmation from you and you receive confirmation in return from us.
  • In case of impossibility (e.g. border closure) or local closures (cable cars, restaurants, hotels) a free cancellation is possible until the day of arrival
Summer 2022:
  • Cancellations made up to 6 weeks before the scheduled day of arrival are not subject to any cancellation fee.
  • Cancellations made up between 6 and 2 weeks before the scheduled day of arrival: 30% of total price.
  • Cancellations made up to in the last two weeks before the scheduled day of arrival: 90% of total price.
  • Guests who leave earlyor arrive late will be charged the full total price of the stay they have booked.
  • In case of impossibility (e.g. border closure) or local closures (cable cars, restaurants, hotels) a free cancellation is possible until the day of arrival

Holiday cancellation insurance: info and details available on request.

Information and details are available on request.

Guests are welcome to pay with cash or credit card (VISA, debit card, MasterCard).
We do not accept cheques.

Our bank details:
BIC: RVSAAT2S052
IBAN: AT80 3505 2000 0002 3929
Short code: 35052

Bank: Raiffeisenbank Saalbach-Hinterglemm-Viehhofen
regGenmbH – Filiale Hinterglemm, Dorfstr. 260 5754 Hinterglemm